On project completion, METS service module assists in setting up service contracts for warranty services and for annual maintenance contracts. It has features to register complaints, record visit (call) details, track the spares utilized and assist in invoicing for service rendered.
Service Contract: List details of machines under contract and their serial numbers.
Service Schedules: Auto generation of Call Schedules.
Complaints: Register Customer Complaints.
Calls: Track each and every call to customer.
Spares Utilized: List of Spares used during calls.
Service Invoice : Generate invoices for the service rendered.
Customization of Screen & Export to Excel is common feature across METS.